Citi is the latest issuer to join Mastercard’s “True Name” program. Officially launched this week, Citi’s new “True Name” feature allows eligible Citi cardholders to use their chosen identity on their card – and not just their legal name.
Mastercard’s True Name Program
The Mastercard True Name™ feature allows all non-binary and transgender customers to put their chosen name, rather than their legal name, on their card. Previously, cardholders have had no choice but to use their birth name, which is often a point of sensitivity for many who identify as non-binary or transgender. Only in instances of a legal name change were alterations permissible.
Citi Introduces True Name Effective Immediately
The announcement of the True Name program was made by Citi earlier this week. Effective immediately, U.S. Citibank customers can display their chosen name after requesting a new credit card online or by calling the customer service number. Customers will soon be referenced by their chosen name when contacting customer service and across online and mobile access points.
“Empowered to Be Their True Selves”
Both Citi and Mastercard heralded the addition of Citi to the True Name program. In a press release, the partners addressed the impact of the feature on customers across the United States:
How to Change Names with Citi
Existing Citi customers can change their current name to reflect their true identity by visiting citi.com/updatemyname. There, they can log in to their Citi credit card account, click “Profile,” select their contact information, and click “Use My Preferred First Name.”
It is important to note that Citi may still use your legal name in certain circumstances, including identity verification purposes, and in specific communications.
Citi, a leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citibank is the fourth largest bank in the United States by total assets – and the third-largest issuer of credit cards. Over 68 million Citi credit cards are currently in circulation, including co-branded credit cards with names like Macy’s, Best Buy, American Airlines, and Expedia.
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