Last updated on April 6th, 2021
Citi joined Mastercard’s “True Name” program. Citi’s new “True Name” feature allows eligible Citi cardholders to use their chosen identity on their card – and not just their legal name. Now, in honor of International Transgender Day of Visibility, Citi is highlighting the program’s success.
Mastercard’s True Name Program
The Mastercard True Name™ feature allows all non-binary and transgender customers to put their chosen name, rather than their legal name, on their card. Previously, cardholders have had no choice but to use their birth name, which is often a point of sensitivity for many who identify as non-binary or transgender. Only in instances of a legal name change were alterations permissible.
Citi’s True Name A Major Success
The announcement of the True Name program was made by Citi earlier in October. U.S. Citibank customers can display their chosen name after requesting a new credit card online or by calling the customer service number. Customers can also be referenced by their chosen name when contacting customer service and across online and mobile access points.
To date, more than 6,900 customers have updated their True Name on Citi cards, helping trans and non-binary customers feel recognized, accepted and empowered.
“Empowered to Be Their True Selves”
Citi and Mastercard heralded the addition of Citi to the True Name program when it first launched. In a press release, the partners addressed the impact of the feature on customers across the United States:
Take a Look Behind-the-Scenes of the True Name Campaign
Now Citi is also highlighting he emotional power of the campaign itself, by showcasing a behind-the-scenes glimpse of the original photo shoot. In the video, the participants discuss what it means to have their names reflect who they truly are.
How to Change Names with Citi
Existing Citi customers can change their current name to reflect their true identity by visiting citi.com/updatemyname. There, they can log in to their Citi credit card account, click “Profile,” select their contact information, and click “Use My Preferred First Name.”
It is important to note that Citi may still use your legal name in certain circumstances, including identity verification purposes, and in specific communications.
Citi, a leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citibank is the fourth largest bank in the United States by total assets – and the third-largest issuer of credit cards. Over 131 million Citi credit cards are currently in circulation, including proprietary, co-branded, and private label credit cards with names like Macy’s, Best Buy, American Airlines, and Expedia.
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Featured photo by SharonMcCutcheon/ Pixabay