Citi debit and checking customers can now use their preferred name thanks to Mastercard’s “True Name” program. Effective immediately, all eligible Citi debit customers can now use their chosen first name on their debit cards without requiring a legal name change.
Citi’s True Name Feature Extended to Debit Cards
Initially launched in October 2020, the True Name program has helped eligible Mastercard customers show their true identity without requiring a legal name change. Since its launch, more than 31,000 US Citibank card members have updated their chosen first names. Now, Citi is expanding the True Name program to include Citi debit cards.
Existing Citi debit cardholders can now update their name by calling the number on the back of their Citi debit card or visiting their local Citi branch. Eligible Citi credit cardholders can change their current name to reflect their true identity by visiting citi.com/updatemyname. There, they can log in to their Citi credit card account, click “Profile,” select their contact information, and click “Use My Preferred First Name.”
It is important to note that Citi may still use your legal name in certain circumstances, including identity verification and specific communications.
“We are thrilled to launch the expansion of our popular chosen name feature to debit cards,” said Craig Vallorano, Head of U.S. Retail Banking at Citi. “This is one more way for us to help our customers to be their most authentic selves when banking with Citi. We’re excited to take another big step forward with our commitment to keeping our bank and branches safe and inclusive environment for our colleagues and customers alike.”
Citibank is the fourth largest bank in the United States by total assets – and the third-largest issuer of credit cards. Citi, a leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Over 131 million Citi credit cards are currently in circulation, including proprietary, co-branded, and private label credit cards with names like Macy’s, Best Buy, American Airlines, and Expedia.
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