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American Airlines: Users Can Now Cancel Award Flights Online

The American Airlines AAdvantage frequent flyer program is extending a recent change to its policies. Members of the program can now cancel their award flight online. Here’s what you need to know about the policy and how you can cancel eligible award flights.

Cancel AAdvantage Award Flights Online And Recoup Miles

The coronavirus pandemic has seen American Airlines make several changes to its popular AAdvantage program. These modifications include the roll-out of the SimplyMiles program to all members and the extension of AAdvantage Elite status through 2021.

In April, American Airlines also introduced a new policy that allows frequent flyers to cancel award flights online. AAdvantage members who cancel their award flight online can have their miles redeposited within 48 hours. Travelers must also cancel their trip 60 days or more before the scheduled date.

Originally the promotion only applied for tickets purchased before May 31 for travel before September 30, 2020. Now, American is extending the policy, with no end date as of yet.

Before the online cancellation policy, members canceling an award flight were required to contact an American Airlines representative over the phone. This was the only way to ensure frequent flyer miles were reinstated to the member’s account.

About AAdvantage

AAdvantage is the loyalty program of American Airlines, one of the world’s largest passenger carriers. The program is the second-oldest frequent flyer program, dating back to 1981. To date, AAdvantage has over 100 million members worldwide.

Members earn additional miles through co-branded airline credit cards issued by Citi and Barclays. These cards include the AAdvantage® Aviator® Red World Elite Mastercard®, the American Airlines AAdvantage MileUp Card, and also the CitiBusiness® AAdvantage® Platinum Select® World Mastercard®. For a complete list of American Airlines credit cards, please visit the airline rewards credit card page.

Related Article: Alaska and American Airlines Expand Partnership to Offer More Reciprocal Miles

About: Cory
Cory Santos

Cory is BestCards.com's "Jack of all trades" and resident rewards expert, covering all facets of the points game – especially travel, hotels, and airlines. In addition to credit cards, Cory finds that jogging, cats, and memes are essential parts of a balanced day.