Last updated on April 27th, 2021
Citibank continues to offer financial assistance to cardholders who experience hardships due to coronavirus. Those who continue to find themselves in financial hardship and without funds to spare consider their credit cards a lifeline in turbulent times. Fortunately, Citi credit card customers can submit requests online to have Citibank late fees waived, as well as their minimum credit card payments.
Who Qualifies for the Citi Card Late Fee or Minimum Payment Waiver?
Any Citi customer holding one of the many Citibank credit cards can apply for coronavirus pandemic credit card relief from the bank. However, those who were already receiving hardship assistance prior to the virus may not be eligible for additional fee waivers.
While other issuers offer various coronavirus relief measures on an individual basis, Citibank seems to offer a more consistent approach. No late fees or minimum payments will be charged for two consecutive months for cardholders who apply for coronavirus relief on their Citi card
Citi will continue to report accounts as current to the credit bureaus as long as they weren’t already delinquent. It’s important to note that unpaid balances will still accrue interest over those two months.
How to Request Citibank Coronavirus Relief
Customers have the option to request their Citi card late fee and minimum payment waiver online. They can either use the Citi Mobile App or log in to their account online. To complete the entire process, cardholders must follow these steps:
- Click the digital coronavirus assistance link on the bank’s COVID-19 resources page
- Log into your mobile or online account
- Select the Citi card or cards you need assistance with
- Press submit
You can expect to hear back on their request within 10 business days. For assistance with your credit cards from other issuers, check out our updated contact page for assistance programs from major lenders, including Bank of America, Chase, American Express, and others, during this time.
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