Chase Bank Offers Coronavirus Consumer Credit Card Relief

Advertiser Disclosure Editorial Disclosure

Last updated on April 7th, 2020

Following several other major issuers, Chase Bank has announced consumer credit card relief options in the face of the coronavirus. Millions of Americans are struggling to pay bills due to reduced hours or job loss, and credit card debt is one of the most widespread concerns APRs and late fees can quickly get out of hand, particularly for those who are beginning to rely on their credit cards to make ends meet. On a case-by-case basis, Chase customers may have fees waived, payments deferred, or credit lines increased to help ease the financial burden. 

Chase Credit Card Deferment and More

As the coronavirus pandemic continues to surge across the U.S., many issuers are offering much-needed national credit card relief. Chase is the latest to announce such measures, joining the likes of American Express, Discover, and even Apple Card issuer, Goldman Sachs.  Related article: Updated Coronavirus Credit Card Relief Contact Information Like these banks, Chase plans to offer a variety of solutions for those seeking assistance. Any customer holding a Chase credit card, auto loan or mortgage may be able to receive: 

  • Extensions on due dates 
  • Waived late fees 
  • Increases to their credit lines 

Chase Coronavirus Travel Cancellations

Cardholders seeking Chase Bank credit card relief may also request assistance in cancelling their travel plans. Those who booked with a credit or debit card are encouraged to seek refunds from their travel agencies.  Meanwhile, anyone who scheduled travel through the Chase Ultimate Rewards program can log in to cancel their plans. Some may be eligible for a refund, while others will receive a travel credit. It’s also important to note that cancelled trips are not covered by your credit card travel insurance unless you: 

  • Received a positive coronavirus diagnosis 
  • Are unable to travel due to a high-risk health condition 
  • Had plans to travel to a destination now under a travel ban 

Requesting Chase Consumer Credit Card Relief

The assistance outlined above applies to regular consumers, as well as small business owners who bank with Chase. To request help, cardholders can simply call the customer service line listed on their statements or on the back of their credit card. Whether you need credit card relief or assistance with cancelling your travel plans with Chase, help is available. To stay up-to-date with the bank’s pandemic initiatives, you can visit the Chase coronavirus updates page. 

About: Leesa
Leesa Love

Leesa is a credit card explorer for While not spelunking for APRs and hidden fees, she's most likely listening to a podcast or working on a superfluous DIY project.

Advertiser Disclosure

BestCards is an independent, Florida-based credit card comparison platform. Many of the card offers that appear on this site are from companies from which BestCards receives compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). BestCards does not include all card companies or all card offers available in the marketplace.

Get the Best Credit Card Content in Your Inbox

Sign up for our newsletter to receive the latest credit card articles and news so you can stay on top of your financial wellbeing.