Last updated on April 7th, 2020
Finances are one sector where we consistently receive coronavirus updates. Bank of America is increasing its customer service team due to the massive demands caused by the coronavirus pandemic. According to a company spokesperson, the bank added 1,700 staff to tackle COVID-19 customer concerns. This additional staff means the second-largest bank in the United States now has approximately 208,000 employees.
Bank of America Assisting Customers During COVID-19
The hiring of new customer service staff is just one of the steps the bank is taking to assist those suffering due to coronavirus. The bank is working with Bank of America credit card customers on a one-on-one basis, offering relief for those experiencing hardships.
Customers struggling to pay their statement balance can contact the bank, which is:
- Waiving interest charges
- Reducing or eliminating late fees, overdraft fees, and other charges
- Increasing credit limits
Bank of America, however, isn’t the only card issuer offering credit card payment relief. Still, their efforts are providing peace-of-mind for consumers struggling due to layoffs and social distancing.
According to Dean Athanasia, head of consumer banking, this won’t be a one-off service for March. “We’re going to continue to provide convenient access to the important services they count on, and the additional assistance and support they need during this difficult period,” he said in a statement last week.
Bank of America Rewarding Staff for Dedication and Hard Work
The bank is also taking proactive steps to help its staff during the pandemic. Beyond the hiring of 1,700 new staff, Bank of America is boosting pay for tellers by $400 per month. This raise, along with a reduction in hours, taking some of the strain off staff who are struggling with colossal customer demands.
Starting this week, Bank of America is reducing operation hours. The bank’s 4,300 branches will open from 10 am to 4 pm, down from the usual 9 am to 6 pm. These hours will remain in place for the duration of the coronavirus pandemic.