Last updated on January 14th, 2021
American Express is one of several issuers offering credit card relief to customers during the coronavirus outbreak. Cardholders facing hardship due to job loss or quarantine can request to have late fees and interest waived, on both personal and business accounts. It’s as easy as logging into the online chat, but may come at a cost.
How to Get Amex Fees Waived or Refunded
With the high volume of calls coming in, Amex encourages visitors to use the online tools available. Upon visiting the American Express webpage, you’ll find an alert banner relating the latest coronavirus news for cardholders. The company has also set up a coronavirus support page where you can find all the information you need to manage your account. In order to receive coronavirus relief, you’ll want to visit the financial hardships page. There, you can use the online chat to contact customer service and discuss how the virus has impacted you financially. Using this tool, cardholders have been able to receive relief for:
- Returned check fees
- Late fees
The Potential Cost of Coronavirus Credit Card Relief
Amex’s approach to relief may vary based on each customer’s circumstances and evolve with the climate around the coronavirus. In some cases, relief may come in the form of having your account frozen. This renders your card and any accumulated reward points unusable until you’re able to pay off the account. If you’re unable to handle your payments, this can be a worthwhile option as long as you have another source of funds on-hand for emergencies. For instance, you could rely on a low rate credit card and leave your Amex locked up in the meantime. In other cases, you may simply have your interest rate or minimum payment amount temporarily reduced. Both long-term and short-term assistance is reportedly available, and Amex will work with you to determine the best course of action.
Looking for Other Credit Card Relief?
American Express isn’t the only credit card issuer providing financial coronavirus relief. In fact, Apple was one of the first to do so for consumers carrying the Apple Card. Synchrony Bank jumped up to assist those with one of its many retail credit cards as well. Many other companies have announced their willingness to work with customers since then; all it takes is a quick call or message to customer service. For convenience, our team plans to keep this list of issuer contact information updated to help you find the assistance you need.